Cross Generational Talent Toggle

Understanding the dynamics involved as multiple generations interact in the workplace, Gaffney Corporate Strategies assists organizations assess their unique intergenerational relationships and help move companies toward more productive workplace interactions and knowledge sharing.


The four distinct generations actively engaged in today’s organizational world are creating a multi-generational stew which some organizations have already learned to capitalize on, while others are experiencing generational rifts that are seriously threatening company productivity and effectiveness.

Understanding the diverse generational cohort behavior makes good business sense. Politicians and advertisers study these diverse generational behaviors in planning their messages. Organizations apply what they learn about cohorts in order to understand more about how to manage them, recruit, retain, grow and develop, blend cross generational teams, and to alleviate the problems that occur when values create a flashpoint. 

Generational differences in the workplace are a major fact of corporate life. Research has repeatedly demonstrated that younger and older people have different values, attitudes, and perspectives on how they view the world of work. The diverse generations want to be managed differently and they have different views on customer service. The older and the younger interact and communicate among themselves in ways that seem ineffective, inefficient, and even inappropriate to generations other than their own.

Gaffney Corporate Strategies facilitates a Talent-Toggle process that guides organizational members through a mentoring and learning dynamic wherein the master teacher and learner moves seamlessly from one person to the other – the younger to the older, or, the older to the younger – as individual expertise is shared when, where, and how it is needed. Co-workers learn from the best they have to offer each other. Effective cross-generational work relationships need to be structured, and systems integrated so that ideas, skills, and talents can be shared across generations. The multi-generational relationship, based on employees’ talents and skills provides the key to optimizing the organization and the individual worker.